Privacy Policy
Effective Date: March 1, 2026 · Compliant with: CCPA, NJ Data Privacy Act, GDPR (EU users), GLBA
TitleQuiet ("TitleQuiet," "we," "us," or "our") operates the TitleQuiet platform. This Privacy Policy describes how we collect, use, store, and share information about you when you use our Platform.
1. Information We Collect
Account Information
Name, email address, phone number, professional credentials (bar number for attorneys), and any information you provide during onboarding.
Property & Search Data
Property addresses, block/lot numbers, and search queries you submit to the Platform. Diagnostic reports and chain of title data associated with your account.
Payment Information
We do not store credit card numbers. Payment information is processed by Stripe, Inc. We store only transaction identifiers and subscription status.
Usage Data
Pages visited, features used, search queries, time spent, browser type, IP address, and device information.
2. How We Use Your Information
- Providing and improving the Platform services
- Processing payments and managing subscriptions
- Matching consumers with attorneys in the Connect marketplace
- Sending transactional communications (diagnostic complete, case updates, alerts)
- Sending marketing communications (with your consent, opt-out available)
- Fraud detection and security monitoring
- Complying with legal obligations
3. How We Store Your Information
All data is hosted on Amazon Web Services (AWS) infrastructure in the United States. Data is encrypted at rest using AES-256 and in transit using TLS 1.3. Database backups are retained for 30 days. We use AWS Key Management Service (KMS) for cryptographic key management with automatic key rotation.
4. Information Sharing
We share your information only in these circumstances:
- With attorneys you engage: When you submit a case through TitleQuiet Connect, we share your property data and diagnostic report with the attorney you select.
- Payment processing: Stripe, Inc. processes payments. We share only what is necessary for payment processing.
- Analytics: We use privacy-respecting analytics tools. No personal data is shared with advertising networks.
- Legal compliance: We will disclose information when required by law, court order, or to protect our legal rights.
- Business transfer: In the event of a merger, acquisition, or sale of assets, your data may transfer to the successor entity.
We do not sell your personal data.
5. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request your data in a machine-readable format
- Opt-out: Opt out of marketing communications at any time
- CCPA (California): Right to know, right to delete, right to opt-out of sale (we don't sell data)
To exercise any of these rights, contact us at privacy@titlequiet.com
6. Data Retention
We retain your account data for as long as your account is active, plus 7 years following account closure for legal compliance purposes. Diagnostic reports are retained for the duration of your account and for 3 years after closure. You may request earlier deletion subject to legal holds.
7. Children's Privacy
The Platform is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided personal data to us, please contact privacy@titlequiet.com and we will delete it promptly.
8. Data Breach Notification
In the event of a data breach affecting your personal data, we will notify you within 72 hours of becoming aware of the breach (for GDPR purposes) or within a reasonable time as required by applicable US law. Notification will be provided via email to the address on your account.
9. Contact
Privacy inquiries: privacy@titlequiet.com